How do I check what my IP address is?
You can use the find your IP address here.
- How do I access my email?
Why can't I log into my Arvig email account?
Use of Arvig Hosted Email Servers – Arvig may remove email and email accounts that have not been active for 180 days. Arvig does not back up or guarantee delivery of email messages or attachments. Important messages or files should be downloaded and saved. Arvig reserves the right, at its sole discretion to drop, quarantine, delay or halt the delivery of email it deems malicious, harmful or spam. Incoming messages are not limited in size. Outgoing emails are limited to 50Mb.Use of outbound SMTP servers is restricted to:(a) 100 recipients per message;(b) 250 outbound mail messages per hour.At its sole discretion, Arvig may temporarily suspend or remove email accounts that are believed to be engaged in the distribution of spam.For additional assistance, please chat with us below.
What happened to my Daily/Weekly Digest for spam?
Spam service is now a part of Webmail. To view your spam and edit your blacklist, visit arvig.net and click the Webmail link, or go to webmail.arvig.net. Enter your current Arvig email address and password and click the Spam folder.
For more information visit arvig.net/webmail.
After you sign in the first time, you will be prompted to create a new password. Follow the on-screen instructions.
Are you experiencing a slow or weak Wi-Fi connection?
Device count for internet is based on optimum performance and is significantly influenced by internet activity. Available internet speeds may vary by address. The internet connection to your home will only be as fast as your device(s) and can be constrained by the processors, the network adapter, the operating system, the browser, the memory available and other factors. Hard wiring your device to your internet connection generally helps increase speed performance.
Why is my internet speed testing slower than 1 Gig (1,000Mb)?
Device count for internet is based on optimum performance and is significantly influenced by internet activity. Available internet speeds may vary by address. The internet connection to your home will only be as fast as your device(s) and can be constrained by the processors, the network adapter, the operating system, the browser, the memory available and other factors. Wired speeds up to 940/880Mb with average speeds between 750-940Mb download.
Does Arvig offer insurance to protect against unexpected costs for repairs of my internet service?
Yes, an Internet Protection Plan is available for $4.95 per month.
This plan is an insurance policy providing professional technical services on wiring and Arvig equipment for your Arvig service(s), in the event of one of life's little surprises.
Is Arvig participating in the government program providing assistance in paying for internet service?
Yes, Arvig is a participating provider of the Affordable Connectivity Program which is authorized by the Federal Communications Commission (FCC) to help households pay for internet service. Click here for more information.
How do I back up my home or business files?
Any electronic device is susceptible to data loss—whether by system failure, hacking or viruses. Arvig understands it's today's reality, and we believe in one solution for secure, automatic, online backup: Carbonite. Think of this cloud-based solution as a virtual archive, with the ability to view and share your photos and files safely from any computer, laptop, smartphone or tablet.
What’s inside a fiber optic cable?
Unraveling the reasons why fiber is so fast
Fiber is fast—no question about it. Fiber optics is currently the most advanced technology available for internet service delivery, offering greater bandwidth, lower latency and faster overall speeds than cable, DSL and satellite.
But what makes fiber so fast? A big reason for fiber’s unparalleled speed is the way that information is transmitted. Unlike other forms of broadband, fiber transmits modulated light instead of electricity. Each fiber cable is packed with tiny strands of glass or plastic—sometimes as many as 144 strands in bundles of 12—through which data travels. Light travels exponentially faster than electricity, giving fiber a distinct advantage in speed.
In every fiber optic cable, there’s more than light at work, however. It’s time to peel back the layers and take a closer look at the inner workings of fiber optic cables.
What’s going on in there?
In general, every fiber optic cable generally contains a set of crucial components. Here’s an overview of those parts—going from inside out—and their functions.
Core: The core is the smallest but most important part of the fiber optic cable. The core—made of either glass or plastic—carries the light that powers every fiber signal.
Cladding: The cladding is the thin layer covering the core. It serves as the boundary that contains the light waves and enables the signal to travel the length of the fiber. Cladding provides a lower reflective index at the core, causing reflection at the core, allowing light to transmit through the fiber.
Coating: The coating, which itself can be covered by an outer jacket, is the plastic outer covering of the cable. The coating protects and reinforces the inner fiber core, absorbs shocks and keeps the fiber covered from weather and environmental elements.
Connector: The connector, attached to the ends of each cable, is used to link cables together securely so that light pulses through the cable without interrupting the signal.
How do I protect my computer against viruses and other similar threats?
Avast is an award-winning antivirus software that protects against a wide variety of malicious software including ransomware and malware, plus it monitors your apps for suspicious activity and blocks intruders with an advanced firewall.
What is Managed WiFi?
Managed WiFi is a wireless solution whereby a third-party service provider performs the tasks involved with managing a WiFi network, including setup, configuration, maintenance, monitoring, upgrading and troubleshooting.
How does Managed WiFi work?
Managed WiFi outsources the tasks related to managing a wireless network to a designated service provider. The use of your internet service and devices remain entirely in your hands, but Managed WiFi serves as a safeguard if and when issues arise. Everything from connecting new devices, to optimizing your setup and signal, to troubleshooting and securing your network are taken care of by your service provider.
Is Managed WiFi worth it?
For many people, businesses and organizations, there is a lack of time, resources or interest in maintaining a WiFi network. Solving those common problems is why Managed WiFi exists. Managed WiFi is much cheaper than the latest consumer-grade WiFi technology. Many of these products, especially mesh WiFi technology, can cost upwards of $500. Arvig offers a hassle-free managed home WiFi service—including 24/7 support—for just a few dollars a month.
Does Managed WiFi work with WiFi 6?
Managed WiFi is fully optimized for WiFi 6 and compatible devices that carry the WiFi 6e label. WiFi 6—technically known as 801.11ax—is the most current wireless standard. This latest generation is capable of a four-fold increase in wireless speeds, offers better signal range and reliability, increases network efficiency and extends battery life for supported IoT devices. Managed WiFi and WiFi 6 are backward compatible and can support older devices as well.
Does Managed WiFi have an app?
Yes. Arvig’s Managed WiFi app, Manage Your WiFi, is free to download on Google Play and the Apple App Store and supports both Apple and Android devices. The Arvig Manage Your WiFi app allows users to prioritize traffic and devices, restrict access to harmful content and receive an extra layer of protection at the network level. The app offers a whole-home, snapshot view of your network. Users can view all the connected devices on your network, set up parental controls or a guest network, prioritize traffic and change your SSID and password.
Two of the app's main features offer a deeper level of control over their network and devices:
- ExperienceIQ allows you to block harmful or inappropriate content, limit screen time on devices or applications, and prioritize internet traffic to ensure the best experience for your household needs.
- ProtectIQ is a network-level security service that protects ALL devices connected to your WiFi. If it's connected, it's protected.
What is Managed WiFi from Arvig?
Managed WiFi from Arvig is available for both home and business networks. Arvig offers a variety of WiFi service levels, depending on your needs, including mesh WiFi solutions that use satellite units placed in different rooms to extend a strong WiFi signal throughout the home or business. Two service tiers are offered:
- WiFi 6 Router
- Manage Your WiFi app with Protect & Experience IQ
- Serves approximately 2,000 square feet
- WiFi 6 Router
- Manage Your WiFi app with Protect & Experience IQ
- Includes up to 3 devices for whole-home coverage
How is fiber broadband constructed?
Watch this 2-minute video featuring the Arvig construction team's overview of the fiber build from start to finish. Hear from leaders, support staff and crew about how fiber is installed and delivered to the home.