• What are access charges?

    Access charges are the fees that local phone companies recover for the costs associated with using the local phone network for the purpose of making or receiving long distance calls. These charges are divided between the long distance company and the local customer. For the local customer, these fees usually are labeled on their bill as the “subscriber line charge” or “federal access charge.”

    Updated: Aug 20, 2018

  • Why do I pay a subscriber line charge?

    After the break-up of AT&T in 1982, the Federal Communications Commission adopted access charge rules to govern the way the local phone companies recover the costs of providing their network to long distance companies. Long distance calls can’t be made or completed without using the local company’s network.

    Updated: Aug 20, 2018

  • Who is responsible for deciding that the subscriber line charge should increase?

    The Federal Communications Commission (FCC) is responsible for decisions made about subscriber line charges and has mandated this rate increase.

    Updated: Sep 11, 2018

  • Would changing long distance providers change the amount of my subscriber line charge?

    No. This subscriber line charge increase is not affected by which long distance company you use.

    Updated: Aug 20, 2018

  • Should I be receiving a reduction in my long distance rates to compensate for the increased subscriber line charge?

    It is up to your long distance carrier to decide whether or not you will receive any corresponding reduction in your long distance rates.

    Updated: Aug 20, 2018

  • The FCC's website says that the subscriber line charge goes to the local telephone company. So, how can you say that you don't benefit from this subscriber line charge increase?

    When the FCC mandated that local telephone companies must reduce the amount of money they collect from the long distance companies for the use of their local networks, they raised the cap on the subscriber line charge so that those lost funds could be recovered from the customer. The telephone company does not gain any revenue from the subscriber line increase, it just recovers some of its costs. The FCC reduced the access charges that long distance companies pay to local telephone companies knowing that an increase in the subscriber line charge cap would be necessary if the local telephone companies were to remain whole.

    Updated: Aug 20, 2018

  • Who can I contact to share my concerns about the subscriber line charge?

    You may wish to share your concerns with Congress. Contact information for your representatives in the U.S. House can be found at Contact information for your U.S. Senators can be found at

    Updated: Oct 9, 2018

  • What is Caller ID "Spoofing"?

    Caller ID “Spoofing” is a term used to describe disreputable parties who deliberately falsify the telephone number relayed as the Caller ID number to disguise the identity and originator of the call. If you think you are being “spoofed”, hang up and call the company/person that the call came from to verify the call is legitimate. At this time Congress is considering new laws that would make this practice a crime and permit law enforcement authorities to take action against spoofers.

    To learn more about Caller ID “Spoofing” and other scams, please visit the Federal Communications Commission’s website

    Updated: Oct 9, 2018