Guides and How-To Videos

Having WiFi problems? Make sure your router is up to date!

If you’re like most people, you connect to the internet at home using a WiFi connection. Since most of your devices—whether they’re smartphones, tablets, or laptops—are designed to be used wirelessly, the only way to get online with them is by connecting them to the device that provides the WiFi signal in your home. This …

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How Long Does Technology Last?

Technology can do a lot of amazing things, but it doesn’t work forever. From smartphones to laptops and tablets to TVs, the useful life of our tech declines over time. All tech—top brands and budget buys alike—has a limited window during which you can expect optimal performance. For some devices, that window closes faster than …

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How The Network Works

How To ACE Your WiFi At Home

A WiFi network is like a tightly run ship. A ship's crew–like every piece of your WiFi network–has a job to do for a smooth voyage.

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Install a Hitron CODA-47 Cable Modem

Follow these step-by-step instructions to install a cable modem. Have the username and password you received from Arvig when you upgraded your internet service, handy.

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Is The Power On But The Internet Off?

"It’s a clear day here and my lights work, why is my Arvig internet and TV service out?” This short video illustrates how the flow of power to the internet might be affected while the flow of power lighting your home may not be interrupted.

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Keep Your Guard Up Against Scams and Fraud

You’ve probably heard this warning before, but it bears repeating: Be vigilant against fraudulent online listings, phishing scams and shady web-based transactions, because things are only getting worse. From health care scams to shady business practices, there are a host of problems to watch out for. Here’s an overview of some of the most common …

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Leading the charge: How Arvig is prepared

Arvig’s buildings and critical network infrastructure are all protected by batteries with extensive runtime and generator backups to provide power during extended power outages. Arvig’s engineers and technicians actively monitor power and temperature, and other environmental factors. Some technologies, such as Fiber to the Home, are entirely passive outside Arvig’s Central Office, but rolling brownouts …

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Login to Your Webmail

Learn how to find and log in to your Arvig email via Webmail.

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Microsoft Phone Scam

Arvig customers often call our Help Desk about a call they received, allegedly, from Microsoft. The scammer poses as a “security expert” calling to say that your computer has been infected and they can help you. Some will offer to fix your PC if you give them remote access to your computer. Others will ask …

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